MAC Tools franchise complaints are streaming in to UnhappyFranchisee.Com from struggling & angry MAC franchise owners like Nick & Paula Tsantles (see video below) and Cory & Michelle Seguin (see MAC Tools Screwed Us).
Are you a current or former MAC Tools franchisee or distributor? Please share your experience with a comment below, or email us at UnhappyFranchisee[at]Gmail.com.
In their video, Nick & Paula Tsantles warn would-be MAC Tools franchise owners of the truth behind the Be-Your-Own-Boss, Control-Your-Own-Destiny hype of the MAC Tools franchise sales pitch.
The Tsantles’ complaints are consistent with many others we’ve received regarding MAC Tools, as well their competitors Snap-On Tools and Matco Tools:
- Indifference to franchisee hardship by the franchisor (tool manufacturing giant Stanley Black & Decker)
- Lack of support from MAC Tools
- Fraudulent list of “guaranteed customers,” some of whom have been closed for 10 years
- A route that had 5 previous distributors, now gone
- Unreimbursed warranty expenses & uncompensated repair time
- Tools made in China and Taiwan
- A system designed to drive franchisees deeper and deeper in debt
- Financial & personal devastation while MAC Tools profits
“Thanks Mac Tools for screwing our family!”
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Nick: Hi, I’m Nick and this is my wife Paula. I’m a Mac Tools Franchisee, I started with Mac tools a year ago and I wanted to take a few minutes to tell you how the past year with Mac tools has been, so you don’t make the mistake I did. Be your own boss, own your own business. You don’t need to know anything about tools. They sell themselves. All you need to do is show up for work everyday. You will start making your paycheck in 12-16 weeks after you start. Sounded good to me.
Paula: Mac does an extensive background check on potential distributors and franchisee. They make sure you have the financial backing to bring you into the business. This is all done before you go to Mac Tool school for training and testing so it doesn’t matter how well you do in school. They don’t care! They know you have the money so you’re in! Yet you are asked to do business with people you don’t know on a hand shake. Sell the tools, Mac doesn’t care if the customer pays. They know they will get their money.
Nick: I’ve struggled from the very beginning, support and help from Mac was very limited. District Managers were always busy with other new start up distributors. the answer to the problem was always “put more tools on the street” which meant me getting deeper in debt with Mac Tools even though there wasn’t enough money coming in to pay my personal bills. They did not seem to care much about what I was going through in my life as long as I sent them there money every week.
Their “12-16 weeks and you will be making money” has turned into “12-16 months and still not making money.” We have depleted our savings account. Your success or failure with Mac Tools is literally the flip of a coin.
Paula: The list of calls on the route survey Nick was given supposedly conducted on January 15, 2012, yet many of the shop on his list of calls have been closed. Some have been closed for as long as 10-15 years! Yet they claim on January 15th, 2012 somebody from Mac visited each and every one of these shops. There’s no way this happened.
Nick: It’s been tough getting customers to trust again after being left high and dry by prior Mac distributors. I didn’t find out until after I started that there has been 5 previous Mac Tools distributors in this district since 1990. Doesn’t sound like a record of success to me.
Paula: Something also we were never told. Several Mac Tools are mad in China or Taiwan. It is strongly suggested to pull the Made in China or Taiwan stickers off all the tools before displaying them.
Nick: Not one word was mentioned about the distributor taking the fall for broken return tools. When they told me they would give me a UPS account number I thought it was for the cost of sending broken tools back to Mac. NO the customer makes out, he gets a brand new tool in replace of his broken one, Mac makes out because they keep a customer and I get screwed working for free and paying the cost for the postage to return the broken tools.
Not to mention my time, and gas, running across town to take returns the UPS.
Nick: Nick has sold and received payment of over $115,000.00 in 2012 and has not made a dime. Mac tools get all of theirs and then there is nothing left.
My family lived a pretty simple life style, although now we are working ourselves to death and living my income only (which for a family of 5 this is around poverty level for this county)
Our family is falling apart! We are miserable! Thanks Mac Tools for screwing our family!
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