Oxi Fresh Carpet Cleaning books jobs, maintains schedules for fast-growing franchise chain.
Owning a franchise should give the small business owner an unfair advantage over the competition. After all, that’s why they pay a franchise fee and agree to follow the franchisor’s guidelines, right?
Oxi Fresh President Jonathan Barnett, MBA agrees.
Since first launching the fast-growing Oxi Fresh Carpet Cleaning franchise system in 2006, Barnett has aggressively sought innovative ways to give his franchise owners a competitive edge. One of the most significant advantages of the Oxi Fresh franchise program is an ambitious in-house Scheduling Center that frees Oxi Fresh franchise owners from the burdens of answering initial phone inquiries, educating would-be customers, scheduling appointments, and having to maintain their customer databases all by themselves.
“Oxi Fresh franchisees focus on creating satisfied customers, not answering phones.”
According to Barnett, the Oxi Fresh Scheduling Center enables franchise owners to focus their energies on what drives their success: Providing superior carpet cleaning and excellent customer service.
Here’s how it works: When a prospective carpet cleaning customer calls either the local or national Oxi Fresh number, the call is then rerouted to the Scheduling Center at the home office. Calls are promptly received by specially trained representatives who are thoroughly trained on different carpet cleaning methods, carpet fibers, and chemicals.
According to Barnett, scheduling center representatives can answer customer questions professionally and thoroughly, and are specifically trained to explain the many ways the Oxi Fresh green carpet cleaning process is superior to traditional methods – and to those used by competitors.
When speaking with either new or established customers, the Scheduling Center representative references the appropriate franchise’s schedule and other detailed information via a powerful, customized CRM (Customer Relation Management) database that can be accessed by both franchisees and Scheduling Center personnel. The Oxi Fresh representative schedules cleaning appointments and assigns the jobs to the appropriate “techs,” (as the carpet cleaners are known). The Oxi Fresh franchise owner is automatically notified as new jobs are booked.
While Oxi Fresh has maintained its Scheduling Center since launching its franchise program in 2006, Barnett and his team are in the process of finalizing a major software and system upgrade that provides Oxi Fresh Carpet Cleaning® owners access to their schedule 24 hours a day, 7 days a week. The schedules are updated in real time and can be accessed anywhere with an Internet connection.
For more information on the Oxi Fresh franchise opportunity, visit the Oxi Fresh Carpet Cleaning website.
